Fast CRM Software doesn't bolt on connectors. Leads, enquiries, quotations and orders ride the same document and party tables as billing, production and service — so the integrations are table-level links, not brittle external interfaces. Add cloud IVR telephony over the calls, Dhruv AI over the data and WhatsApp on top of the events, and the confirmed order hands off natively to Fast ERP, Production and Billing — no middleware.
Each one reads and writes the same live data as lead & enquiry capture and follow-up dashboards — covered by the same history as every CRM document.
The richest integration. Cloud IVR routes inbound calls and logs each one automatically against the customer's enquiry, quotation or order; unknown numbers are captured as new leads. Click-to-dial powers the telecalling desk — Today's and Pending call lists worked in one click, with outcomes recorded as Lead Received, Not Interested or Transfer. Calls surface on the follow-up dashboards, and the whole stack is shared with Fast Complaint.
Explore Telephony & IVRThe Fast Suite's own AI and BI module, wired into your live pipeline data. A sales role dashboard over enquiries, quotations, orders and conversion; AI-written insight summaries; plain-English questions answered through a read-only security sandbox — SELECT-only, whitelisted analytical views. It also clusters free-text enquiry and feedback remarks into recurring themes so you can see what customers keep raising.
Explore Dhruv AIThe pipeline reaches customers where they already are. WhatsApp captures enquiries as they arrive, acknowledges them, nudges customers while a sent quotation awaits a decision, confirms orders when an Order Acceptance is raised, and requests feedback after the sale — each message tied to a real CRM event on the same document and party.
Explore WhatsAppThe downstream handoff. A won quotation converts to a confirmed Order Acceptance; once released, Fast ERP and Fast Production generate process sheets and work orders, and Fast Billing raises dispatch and the GST invoice against the same order — with order-vs-invoice reconciliation and optional Tally sync. Enquiry → quote → order → invoice is one continuous chain on the same tables.
Explore ERP & BillingFast CRM shares one platform and one database engine with the other Fast products. It owns the pipeline up to a confirmed order, then hands off natively — no interface layer. The customer order it produces is the order the rest of the suite builds, invoices and services.
The released Order Acceptance becomes the demand a work order is raised against — the make-to-order job carries its own order-specific BOM/BOR. Sales, planning and production read the same customer and item masters, so demand flows to the floor without re-entry.
fasterpsoftware.comFast Billing raises dispatch and the GST invoice against the same Order Acceptance, with order-vs-invoice reconciliation, amounts-in-words and optional Tally ERP 9 / TallyPrime sync. Nothing is re-keyed between the sale and the invoice. See the ERP & Billing handoff.
fastbillingsoftware.comAfter the sale, complaints and service tickets share the same party, telephony and ticket engine as the CRM. A customer's sales enquiries and service issues sit on one record, and the cloud IVR serves both desks — so feedback and complaints close the loop from sale to satisfaction.
fastcomplaintsoftware.comStandalone-capable by design. Everything a sales office needs — lead and enquiry capture, feasibility and estimation, quotation, order acceptance, follow-up dashboards, Customer 360 and the telecalling desk — is inside Fast CRM Software itself. The Fast ERP, Production and Billing handoff switches on when those products are licensed; Dhruv AI, WhatsApp and cloud IVR telephony work either way, cloud or on-premise.
In a 30-minute demo we'll take an enquiry to a quotation to a confirmed order — and watch the calls, WhatsApp messages, analytics and ERP/Billing handoff follow along.
